Customer Guidelines

Your trust is our priority. Follow these essential guidelines for a safe insurance experience.

Do’s & Don’ts

Do’s

✔ Keep your policy & RC card handy
✔ Always disclose current claim status honestly
✔ Check coverages while selecting/buying
✔ Understand add-ons like Zero Depreciation, Engine Protect, etc.
✔ Make payments only to the official insurer (e.g., TATA AIG, ICICI)
✔ Use only verified payment links from the company
✔ Keep your communication and consent documented

Don’ts

✘ Don’t believe promises about prior damages being covered without written approval
✘ Don’t trust communications from unverified sources
✘ Don’t believe in cashback offers unless officially communicated
✘ Don’t disclose your special discount to any third party
✘ Don’t make payments in cash to any individual
✘ Don’t discontinue your insurance policy
✘ Don’t pay for inspections or processing fees

Important Reminders

Never pay any charges for inspections or cash to any executive claiming to be from Never Give Up Insurance Services.

Payments must only go to the official insurance provider (e.g., TATA AIG, Bajaj Allianz), and always confirm via official communication.

Have Questions About Your Policy?

Our support team is always here to help you — safely and securely.

Contact Support